About Remember When Homecare
Remember When Homecare is a family-owned and operated company established in 2021. Our personal experiences working in the industry as well as caring for our loved ones presented us with difficulties finding a person-centered, professional homecare provider in Nova Scotia. We wanted to build a homecare company where the client's individuality chooses the course of services provided. We take into account every client's life experiences, age, gender, culture, heritage, language, beliefs, and identity. Remember When Homecare’s clients are acknowledged as the experts in their own life with an emphasis on their abilities, while offering a helping hand with any assistance that may be required. At Remember When Homecare, we want to build and uphold a caring, compassionate, and supportive environment for our clients and their families.
1. Initial Outreach
You can reach out to us via telephone, email or on our social media accounts. As a new client, you will speak to a member of our nursing team, either Steph or Jenna via telephone to address any initial questions and arrange a suitable date and time for a free, in-home assessment.
Jenna
Steph
2. In-Home Assessment
3.Ensuring Connection
After speaking with member of our nursing team, we will schedule a time to meet with you and/or your loved one in your home.
During this visit, we will discuss:
-
your needs
-
preferred caregivers
-
ideal schedule
-
company policies
-
and collaborate on creating a customized in-home care plan.
This is a great opportunity for the primary client or other family members to ask questions or address concerns. Any and all members of your support system are welcome to be a part of this process as we work together to find the best homecare solutions for you.
At RWHC, we aim to foster strong connections between clients, families and caregivers. We complete a care plan that clients, family members and caregivers are able to access on our Caresmartz360 online family portal.
Clients and any members of their care team whom they would like to have access to this information will be able to:
-
view the schedule in live time
-
review the care plan
-
see the name of the caregiver coming, read the documentation notes and see which tasks were completed.
We pride ourselves on transparency and want you to have visibility and oversight on your homecare services.
4. Schedule Creation
During our initial assessment, we will collaborate with you to implement a schedule that meets your individual needs. We have modernized the way that homecare services are delivered by completing schedules 6-8 weeks in advance so that you do not have to worry about coverage.
A member of our team will reach out to you to update you on any scheduling changes, and if you have any changes that need to be made, you can always reach out to our Care Scheduling Team via phone or email.
5. First Scheduled Visit
6. Follow-Up Communication
A member of the care scheduling team will reach out to the caregiver before the first scheduled visit to ensure clarity of care plan.
Homecare services will commence within 1-2 weeks after the initial assessment date, or sooner if this has been previously agreed upon. We will contact you prior to the first scheduled visit to verify the date and time and provide you with the name of the caregiver coming, and ensure you are able to access our online scheduling system.
A member of our nursing team will reach out to you to ensure you are satisfied following the first scheduled visit with your assigned caregiver and address any questions or concerns you may have.
At Remember When Homecare, we are committed to ensuring you receive the best homecare services for seniors and persons living with disabilities. We recognize the importance of matching clients with the right caregivers, and we are confident that we will find the perfect caregiver for you.
7. Care Plan Updates
Depending on your care needs, a member of our nursing team will be in contact a minimum of once monthly to update your care plan and ensure your satisfaction with our services. At RWHC, we understand that our clients are the experts of their own lives. Your care plan is your choice, and our role is to support you in living your life according to your personal preferences.
You can reach out to us at any time if you would like to make any changes, and if physical needs change significantly, a member of our nursing team, Steph or Jenna will reach out to schedule an in-home care plan re-assessment. We also like to pop by for a visit during the holiday season!
Remember When Homecare Values
Person-Centered Care: Our approach to care is holistic, encompassing the whole person and addressing not only their physical, but their spiritual, emotional, and social well-being. We center our services around the individual needs and preferences of each client, aiming to empower them while preserving dignity and autonomy.
Consistency: Consistency is key to delivering quality care. We strive to maintain consistent practices and standards across all aspects of our work and foster positive rapports between clients and their families.
Continuity of Care: We recognize the significance of continuity in care. By providing seamless transitions and consistent support, we ensure that our clients receive continuous care throughout every stage of life.
Connection: We understand the importance of building meaningful connections with both our clients and their families. By fostering genuine relationships, we create a supportive and nurturing environment for everyone involved.
Reliability: Our clients depend on us to be there when they need us most. We prioritize reliability and dependability in our services, ensuring that our clients and their families can trust us to deliver consistent support.
Communication: Clear and open communication is the cornerstone of our organization. We prioritize transparent communication channels to ensure that information is shared clearly and promptly, creating a supportive network for our clients and their families.
Respect: Respect is at the heart of our approach to care. We treat everyone with dignity, empathy, and understanding, valuing the unique perspectives and lived experiences of each individual.
Collaboration: We believe in the power of collaboration, working seamlessly together to achieve common goals and forging strong partnerships between ourselves, our clients and their families.
Professionalism: We conduct ourselves with the utmost professionalism in every interaction. Our team members are trained, qualified, and dedicated to upholding the highest ethical standards in their work.
Accountability: We hold ourselves accountable to the highest standards of care, taking responsibility for our actions and continuously seeking ways to improve. We believe in transparent accountability to our clients and their families, fostering a culture of trust and integrity.
Frequently Asked
Questions
